Privacy Policy

1. Introduction

Kollajoin is committed to protecting your privacy and handling your personal information responsibly. Our Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or purchase our products.

2. Information We Collect

When you place an order, we may collect the following information:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely by our payment provider)
  • Order history and purchase details

We only collect information necessary to process your orders and provide our services.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Process payments
  • Deliver your purchases
  • Communicate with you about your order
  • Respond to customer service enquiries
  • Maintain business records
  • Meet our legal and regulatory obligations

4. Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details on our systems.

5. Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment processors
  • Delivery and courier companies
  • IT and website service providers
  • Government authorities where required by law

We do not sell your personal information to third parties.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

7. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including complying with legal, accounting, and tax requirements.

8. Your Rights

If you are in the United Kingdom, you have rights under the UK General Data Protection Regulation (UK GDPR), including the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data (where applicable)
  • Restrict or object to processing
  • Request a copy of your personal data
  • Withdraw consent where processing is based on consent

9. Cookies

Our website may use cookies to improve your browsing experience and help the website function correctly. You can manage cookie preferences through your browser settings.

10. Contact Us

If you have any questions about our Privacy Policy or how your personal information is handled, please send an email to hello@kollajoin.co.uk

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.