Terms & Conditions
Effective Date: 06 August 2026
1. Introduction
Welcome to Kollajoin. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms, please do not use our website.
2. About Us
Kollajoin is a UK-based business offering collagen food supplements for sale online.
Business Name: Kollajoin Ltd
Email: hello@kollajoin.co.uk
Registered Address: Kollajoin Ltd. 5 Station Road, Hinckley, Leicestershire, England, LE10 1AW
3. Eligibility
You must be at least 18 years old, or have the consent of a parent or legal guardian, to purchase products from our website.
4. Products
Kollajoin sells collagen food supplements.
Our products are intended to support a healthy lifestyle and are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary. Always follow the recommended daily serving and consult a healthcare professional before use if you are pregnant, breastfeeding, taking medication, have a medical condition, or are under medical supervision.
5. Product Information
We make every effort to ensure that product descriptions, ingredient lists, nutritional information, images, and pricing are accurate. However, minor variations may occur.
Product images are for illustrative purposes only.
6. Orders
All orders are subject to acceptance and product availability.
After placing an order, you will receive an email acknowledging receipt. This does not constitute acceptance of your order. A contract is formed only when we dispatch your order.
We reserve the right to refuse or cancel orders where:
- Products are unavailable.
- Pricing or product information contains an error.
- Fraud or unauthorised activity is suspected.
7. Pricing and Payment
All prices are displayed in Pounds Sterling (£) and include VAT where applicable.
Payment must be made in full before your order is dispatched.
We accept the payment methods shown during checkout.
8. Shipping and Delivery
We aim to dispatch orders promptly.
Delivery times are estimates only and may vary due to courier delays or circumstances beyond our control.
Customers are responsible for providing accurate delivery information. We cannot be held responsible for delays or losses caused by incorrect address details.
9. Returns and Refunds
Your statutory rights under UK consumer law are not affected.
Orders are processed and dispatched on the next working day. Cancellation requests must therefore be received before 9am on the day after the order is placed.
For hygiene and safety reasons, opened or used food supplements cannot be returned unless they are faulty or incorrect.
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photographs where possible.
Approved refunds will be processed to the original payment method.
For our full refunds and returns policy please see kollajoin.co.uk/shipping-returns
10. Subscription Orders
Where subscription services are offered:
- Subscription frequency and pricing will be displayed before purchase.
- You may cancel future deliveries through your account or by contacting us before your next billing date.
- Subscription payments will be charged automatically until cancelled.
11. Health Disclaimer
The information on this website is provided for general informational purposes only.
Our content is not medical advice and should not replace advice from your doctor, pharmacist, or other qualified healthcare professional.
Always seek professional medical advice regarding any health concerns.
12. Intellectual Property
All content on the Kollajoin website, including logos, branding, product descriptions, graphics, photographs, and website design, is owned by or licensed to Kollajoin and may not be copied, reproduced, or used without prior written permission.
13. Acceptable Use
You agree not to:
- Use the website unlawfully.
- Attempt to gain unauthorised access to our systems.
- Introduce viruses or malicious software.
- Interfere with the operation of the website.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Subject to applicable law, Kollajoin shall not be liable for indirect or consequential losses arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the relevant order.
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
16. Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time.
Updated versions will be published on our website with the revised effective date.
17. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable UK consumer law.
18. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: hello@kollajoin.co.uk
Address: Kollajoin Ltd. 5 Station Road, Hinckley, Leicestershire, England, LE10 1AW